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Frequently Asked Questions (FAQs):
Q1: Are you a manufacturer or a trade company?
A1: We are a proud manufacturer with our own factory, ensuring top-notch quality and timely delivery of our products.
Q2. Can I have a sample order for LED light?
A2: Absolutely! We welcome sample orders to test and verify our quality. Mixed samples are also available for your convenience.
Q3. What about the lead time?
A3: Samples are ready within 3 days, while larger orders are completed within 1-2 weeks.
Q4. Do you have any MOQ limit for LED light orders?
A4: We offer a very low MOQ. You can even start with just 1 piece for sample checking.
Q5. How do you ship the goods and how long does it take to arrive?
A5: We typically use DHL, UPS, FedEx, or TNT, which take about 3-5 days. Airline and sea shipping are also available options.
Q6. What about payment options?
A6: We accept various payment methods including Bank Transfer (TT), PayPal, Western Union, and Trade Assurance.
A6 (continued): An initial payment of 30% of the total amount is required before production, with the remaining 70% due before shipping.
Q7. Is it OK to print my logo on LED light products?
A7: Yes, we can print your logo. Please inform us before production and confirm the design based on our sample.
Q8: How do you handle faulty products?
A8: Our products undergo strict quality control, resulting in a defective rate of less than 0.1%. If any defects occur during the warranty period, we will repair or replace the products.
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