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Frequently Asked Questions:
Q1: Are you a manufacturer or a trade company?
A1: We are proud to be a manufacturer with our own factory, ensuring both superior quality and timely delivery for all our products.
Q2. Can I have a sample order for the LED light?
A2: Absolutely! We welcome sample orders to test and validate the quality of our LED lights. Mixed samples are also available for your convenience.
Q3. What about the lead time?
A3: We promise a swift lead time: samples are ready within 3 days, and bulk orders are fulfilled within 1-2 weeks.
Q4. Do you have any MOQ limit for LED light orders?
A4: We offer a very low MOQ, with just 1 piece required for sample checking.
Q5. How do you ship the goods and how long does it take to arrive?
A5: We utilize top carriers such as DHL, UPS, FedEx, or TNT for speedy delivery, which typically takes 3-5 days. Options for both air and sea shipping are also available.
Q6. What about Payment?
A6: We accept Bank Transfer (TT), PayPal, Western Union, and Trade Assurance.
Payments are structured with 30% upfront before production and the remaining 70% before shipping to ensure a smooth transaction.
Q7. Is it OK to print my logo on the LED light product?
A7: Yes, it is perfectly fine. Please inform us formally before production and confirm the design based on our sample.
Q8: How to deal with faulty products?
A8: Firstly, our rigorous quality control system ensures a defective rate of less than 0.1%. Secondly, during the warranty period, we offer repair or replacement for defective products.