RAQ:
Q1: Are you a manufacturer or a trade company?
A1: We are a proud manufacturer with our very own factory, allowing us to ensure unparalleled delivery times and premium quality for all our products.
Q2. Can I have a sample order for LED light?
A2: Absolutely! We warmly welcome sample orders to evaluate and appreciate the quality of our products. Feel free to mix and match samples as well.
Q3. What about the lead time?
A3: For samples, expect swift delivery within 3 days. Larger orders are efficiently handled within 1-2 weeks.
Q4. Do you have any MOQ limit for LED light order?
A4: We offer a very low MOQ, making it possible to start with even just 1 piece for sample inspection.
Q5. How do you ship the goods and how long does it take to arrive?
A5: Our typical shipping methods include DHL, UPS, FedEx, or TNT, which generally take 3-5 days for delivery. We also offer airline and sea shipping options for your convenience.
Q6. What about Payment?
A6: We accept Bank Transfer (TT), Paypal, Western Union, and Trade Assurance for your ease.
30% of the total amount is required as a deposit before production, with the remaining 70% payable before shipping.
Q7. Is it OK to print my logo on LED light product?
A7: Certainly! Just let us know your requirements formally before production. We will confirm the design based on your sample.
Q8: How to deal with the faulty?
A8: First, our rigorous quality control ensures a defective rate of less than 0.1%. Should any issues arise during the warranty period, we commit to repairing or replacing the defective products.
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