FAQ:
Q1: Are you a manufacturer or a trade company?
A1: We are a manufacturer with our own state-of-the-art factory. This ensures we can uphold the highest standards in both delivery timelines and product quality.
Q2. Can I have a sample order for LED light?
A2: Absolutely! We encourage you to place a sample order to evaluate our product quality. Mixed samples are more than welcome.
Q3. What about the lead time?
A3: For samples, expect a lead time of just 3 days. Larger orders are efficiently processed within 1-2 weeks.
Q4. Do you have any MOQ limit for LED light order?
A4: We offer a very low MOQ, allowing you to start with just 1 piece for sample evaluation.
Q5. How do you ship the goods and how long does it take to arrive?
A5: We typically use DHL, UPS, FedEx, or TNT for shipping, ensuring delivery within 3-5 days. For larger shipments, both airline and sea options are available.
Q6. What about Payment?
A6: We accept Bank Transfer (TT), PayPal, Western Union, and Trade Assurance.
A deposit of 30% of the total amount is required before production begins, with the remaining 70% due prior to shipping.
Q7. Is it OK to print my logo on the LED light product?
A7: Yes, we can customize products with your logo. Please provide us with the design details before production for confirmation based on our sample.
Q8: How to deal with faulty products?
A8: Firstly, our stringent quality control system ensures a defect rate of less than 0.1%. Secondly, during the warranty period, we will repair or replace any defective products.
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