RAQ:
Q1: Are you a manufacturer or a trade company?
A1: We are a manufacturer with our own factory, ensuring both superior delivery times and impeccable product quality.
Q2. Can I have a sample order for LED light?
A2: Absolutely! We welcome sample orders to test and verify our product quality. Mixed samples are happily accepted.
Q3. What about the lead time?
A3: Samples are ready within 3 days, while larger orders are fulfilled within 1-2 weeks.
Q4. Do you have any MOQ limit for LED light order?
A4: We offer low MOQ-just 1 piece for sample checking is available.
Q5. How do you ship the goods and how long does it take to arrive?
A5: We typically use DHL, UPS, FedEx, or TNT for shipping, which takes about 3-5 days to arrive. Airline and sea shipping options are also available.
Q6. What about Payment?
A6: We accept Bank Transfer (TT), PayPal, Western Union, and Trade Assurance.
30% of the total amount should be paid before production, with the remaining 70% paid before shipping.
Q7. Is it OK to print my logo on LED light product?
A7: Definitely. Please inform us formally before production and confirm the design based on our sample.
Q8: How to deal with the faulty?
A8: Firstly, our products are crafted under a strict quality control system, keeping the defect rate under 0.1%. Secondly, we offer repair or replacement for defective products during the warranty period.
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