Frequently Asked Questions (FAQ):
Q1: Are you a manufacturer or a trade company?
A1: We are a dedicated manufacturer, boasting our own in-house factory. This allows us to guarantee impeccable delivery times and superior quality for all our products.
Q2. Can I have a sample order for LED light?
A2: Absolutely! We encourage sample orders to test and verify our product quality. We welcome mixed samples for comprehensive evaluation.
Q3. What about the lead time?
A3: For samples, expect a lead time of within 3 days. For larger orders, we typically fulfill them within 1-2 weeks.
Q4. Do you have any MOQ limit for LED light orders?
A4: We maintain a low MOQ, allowing even a single unit for sample checking.
Q5. How do you ship the goods and how long does it take to arrive?
A5: We predominantly ship through DHL, UPS, FedEx, or TNT, with an estimated arrival time of 3-5 days. Alternatively, airline and sea shipping options are available.
Q6. What about Payment?
A6: We accept Bank Transfer (TT), Paypal, Western Union, and Trade Assurance.
30% of the amount is required as a deposit before production. The remaining 70% must be paid before shipping.
Q7. Is it OK to print my logo on the LED light product?
A7: Certainly! Just inform us formally before we commence production and confirm the design based on our sample.
Q8: How to deal with the faulty?
A8: Firstly, our products undergo rigorous quality control, ensuring a defective rate of less than 0.1%. Should any defects arise during the warranty period, we will either repair or replace the faulty products.
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