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RAQ:
Q1: Are you a manufacturer or a trade company?
A1: We are a manufacturer, with our own factory ensuring both reliable delivery and superior quality of our products.
Q2. Can I have a sample order for led light?
A2: Absolutely, we encourage sample orders to evaluate and verify our quality. Mixed samples are also welcome.
Q3. What about the lead time?
A3: For samples, expect delivery within 3 days. Large orders will be processed within 1-2 weeks.
Q4. Do you have any MOQ limit for led light order?
A4: No stringent MOQ requirements. Sample orders starting from just 1 piece are available for quality assessment.
Q5. How do you ship the goods and how long does it take to arrive?
A5: We typically use DHL, UPS, FedEx, or TNT for shipping, which takes about 3-5 days. Airline and sea shipping options are also available.
Q6. What about Payment?
A6: We accept Bank Transfer (TT), Paypal, Western Union, and Trade Assurance.
30% of the payment is required before production begins, with the remaining 70% to be paid before shipment.
Q7. Is it OK to print my logo on led light product?
A7: Yes, custom logo printing is available. Please inform us formally before production and confirm the design based on our sample.
Q8: How to deal with the faulty?
A8: Firstly, our products are manufactured under a strict quality control system, leading to a defect rate of less than 0.1%. Secondly, during the warranty period, we offer repair or replacement for defective products.
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