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Frequently Asked Questions (FAQ):
Q1: Are you a manufacturer or a trade company?
A1: We are a dedicated manufacturer with our own factory, ensuring we can guarantee both the delivery schedule and the top-notch quality of our products.
Q2. Can I place a sample order for an LED light?
A2: Absolutely, we welcome sample orders to test and verify the quality of our LED lights. Mixed samples are also acceptable.
Q3. What is the estimated lead time?
A3: Sample orders are processed within 3 days, while large orders are fulfilled within 1-2 weeks.
Q4. Is there any Minimum Order Quantity (MOQ) for LED light orders?
A4: We have a very low MOQ; even a single piece for sample checking is available.
Q5. How are the goods shipped and what is the expected arrival time?
A5: We typically ship via DHL, UPS, FedEx, or TNT, with an expected arrival time of 3-5 days. Airline and sea shipping options are also available.
Q6. What are the payment terms?
A6: We accept Bank Transfer (TT), PayPal, Western Union, and Trade Assurance.
30% of the total amount should be paid upfront before production, with the remaining 70% to be settled before shipping.
Q7. Can I have my logo printed on the LED light products?
A7: Yes, it is possible. Please inform us formally before production and confirm the design based on our sample.
Q8: How do you handle products that are faulty?
A8: Firstly, our products undergo a strict quality control system, ensuring a defect rate of less than 0.1%. Secondly, during the warranty period, we will repair or replace any defective products.
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