RAQ:
Q1: Are you a manufacturer or a trade company?
A1: We are a proud manufacturer with our own state-of-the-art factory, ensuring seamless delivery and top-notch quality for all our products.
Q2. Can I have a sample order for LED light?
A2: Absolutely! We welcome sample orders to test and evaluate our superior quality. Mixed samples are also welcome.
Q3. What about the lead time?
A3: For samples, expect delivery within 3 days. For larger orders, our lead time ranges from 1 to 2 weeks.
Q4. Do you have any MOQ limit for LED light orders?
A4: We offer a low MOQ, with even 1 piece available for sample checking.
Q5. How do you ship the goods and how long does it take to arrive?
A5: We typically ship via DHL, UPS, FedEx, or TNT, with arrival in 3-5 days. Airline and sea shipping options are also available.
Q6. What about payment?
A6: We accept Bank Transfer (TT), PayPal, Western Union, and Trade Assurance.
30% of the total amount should be paid before production begins, with the remaining 70% due before shipping.
Q7. Is it OK to print my logo on the LED light product?
A7: Yes, custom logos are welcome. Please inform us before production and confirm the design based on our sample.
Q8. How do you handle defective products?
A8: Our products undergo strict quality control, boasting a defect rate of less than 0.1%. If issues arise within the warranty period, we will repair or replace the defective products.
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