RAQ:
Q1: Are you a manufacturer or a trade company?
A1: We are a manufacturer with our own state-of-the-art factory. This allows us to ensure both the timely delivery and impeccable quality of our products.
Q2. Can I have a sample order for LED light?
A2: Absolutely! We welcome sample orders to verify and experience our premium quality firsthand. Mixed samples are also available.
Q3. What about the lead time?
A3: For samples, we guarantee dispatch within 3 days. Larger orders are typically fulfilled within 1-2 weeks.
Q4. Do you have any MOQ limit for LED light orders?
A4: We offer a low MOQ; even a single unit for sample checking is available.
Q5. How do you ship the goods and how long does it take to arrive?
A5: We primarily ship via DHL, UPS, FedEx, or TNT, with typical delivery times of 3-5 days. We also offer airline and sea shipping options.
Q6. What about payment?
A6: We accept Bank Transfer (TT), PayPal, Western Union, and Trade Assurance.
30% of the total amount is required before production begins, with the remaining 70% due before shipping.
Q7. Is it OK to print my logo on the LED light product?
A7: Yes, we can accommodate this. Please inform us formally before production begins and confirm the design based on our sample.
Q8: How do you handle faulty products?
A8: First, our products undergo stringent quality control, ensuring a defective rate of less than 0.1%. If defects arise during the warranty period, we will repair or replace the affected products.
){kind=link}
){kind=link}