Frequently Asked Questions (FAQ):
Q1: Are you a manufacturer or a trade company?
A1: We are proud to be a manufacturer with our own state-of-the-art factory. This allows us to maintain the highest quality standards and ensure reliable delivery times for all our products.
Q2. Can I have a sample order for LED lights?
A2: Absolutely! We welcome sample orders so you can test and verify the superior quality of our LED lights. Mixed samples are also available to meet your diverse needs.
Q3. What about the lead time?
A3: For samples, the lead time is typically within 3 days. For larger orders, the lead time usually ranges from 1 to 2 weeks, ensuring prompt delivery.
Q4. Do you have any MOQ limit for LED light orders?
A4: We have an exceptionally low MOQ, allowing you to order as little as 1 piece for sample evaluation.
Q5. How do you ship the goods and how long does it take to arrive?
A5: We usually ship via DHL, UPS, FedEx, or TNT, which typically takes 3-5 days for delivery. We also offer airline and sea shipping options to meet different needs.
Q6. What about payment?
A6: We accept various payment methods including Bank Transfer (TT), Paypal, Western Union, and Trade Assurance.
30% of the total amount is required before production, with the remaining 70% due before shipping.
Q7. Is it OK to print my logo on the LED light product?
A7: Yes, you can print your logo on our LED lights. Please inform us formally before production and confirm the design based on our samples for an impeccable finish.
Q8: How do you handle faulty products?
A8: Our products undergo rigorous quality control, resulting in a defect rate of less than 0.1%. During the warranty period, we will repair or replace defective products as necessary to ensure your satisfaction.
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