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Frequently Asked Questions (FAQs):
Q1: Are you a manufacturer or a trade company?
A1: We are a distinguished manufacturer with our own state-of-the-art factory, ensuring unparalleled quality and prompt delivery of our exceptional products. Trust in our expertise and commitment.
Q2. Can I have a sample order for LED light?
A2: Absolutely! We welcome your sample orders to test and verify our superior quality. Mixed samples are also available for your utmost convenience, ensuring you find the perfect fit.
Q3. What about the lead time?
A3: For sample orders, we ensure preparation within 3 days, while larger orders are fulfilled within 1-2 weeks. We prioritize speedy and efficient service.
Q4. Do you have any MOQ limit for LED light orders?
A4: We offer an exceptionally low MOQ, allowing you to start with just 1 piece for sample evaluation. Flexibility is key to meet your needs.
Q5. How do you ship the goods and how long does it take to arrive?
A5: We primarily use DHL, UPS, FedEx, or TNT, which usually take about 3-5 days for delivery. Airline and sea shipping options are also available to fit your preferences.
Q6. What about payment options?
A6: We accept various payment methods including Bank Transfer (TT), PayPal, Western Union, and Trade Assurance. Our flexible payment terms are designed for your convenience.
A6 (continued): An initial payment of 30% of the total amount is required before production, with the remaining 70% due before shipping. This ensures a smooth and secure transaction.
Q7. Is it OK to print my logo on LED light products?
A7: Yes, we can print your logo. Please inform us before production and confirm the design based on our sample. Customization is part of our comprehensive service.
Q8: How do you handle faulty products?
A8: Our products undergo rigorous quality control, ensuring a defect rate of less than 0.1%. Should any defects arise during the warranty period, we will promptly repair or replace the products, providing you with peace of mind.
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