FAQs:
Q1: Are you a manufacturer or a trade company?
A1: We are proud to be a manufacturer with our own state-of-the-art factory. This enables us to guarantee both the delivery timelines and the impeccable quality of our premier products.
Q2. Can I have a sample order for LED light?
A2: Absolutely! We enthusiastically welcome sample orders to help you test and experience our top-tier quality. Feel free to mix and match samples as needed.
Q3. What about the lead time?
A3: For samples, expect a swift turnaround within 3 days. Larger orders are efficiently handled within 1-2 weeks.
Q4. Do you have any MOQ limit for LED light order?
A4: We maintain a low minimum order quantity (MOQ), with the option to order even a single piece for sample evaluation.
Q5. How do you ship the goods and how long does it take to arrive?
A5: We typically use DHL, UPS, FedEx, or TNT for shipping, ensuring your goods arrive in just 3-5 days. Additionally, airline and sea shipping options are available for your convenience.
Q6. What about Payment?
A6: We offer flexible payment options including Bank Transfer (TT), Paypal, Western Union, and Trade Assurance.
30% of the total amount is required as a deposit before production begins, with the remaining 70% due before shipping.
Q7. Is it OK to print my logo on LED light product?
A7: Yes, it is perfectly fine. Please provide us with your logo design before production, and we will confirm it based on a sample.
Q8: How to deal with the faulty?
A8: First, our products are manufactured under a stringent quality control system, resulting in a defect rate of less than 0.1%. During the warranty period, we will repair or replace any defective products to ensure your complete satisfaction.
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