Frequently Asked Questions
Q1: Are you a manufacturer or a trade company?
A1: We are proud to be a manufacturer, boasting our own state-of-the-art factory. This unique advantage allows us to confidently guarantee both the delivery timelines and the exceptional quality of our Voice Controlled WiFi Smart LED Ceiling Lights.
Q2. Can I have a sample order for LED light?
A2: Absolutely! We encourage you to place sample orders to thoroughly test and verify the superior quality of our LED lights. We also accommodate mixed samples to ensure a comprehensive evaluation.
Q3. What about the lead time?
A3: For samples, expect a swift delivery within just 3 days. For larger orders, our lead time is efficiently managed to be within a remarkable 1-2 weeks.
Q4. Do you have any MOQ limit for LED light order?
A4: Our minimum order quantity is remarkably low. You can start with just a single piece for sample evaluation, making it easy to experience our quality firsthand.
Q5. How do you ship the goods and how long does it take to arrive?
A5: We typically ship via trusted carriers like DHL, UPS, FedEx, or TNT, with a usual transit time of 3-5 days. We also offer flexible shipping options such as airline and sea shipping for your convenience.
Q6. What about Payment?
A6: We accept a variety of payment methods including Bank Transfer (TT), Paypal, Western Union, and Trade Assurance. Our payment terms are designed to be flexible to suit your needs.
A6.1: We require 30% of the total amount upfront before production begins, with the remaining 70% due before shipping. This ensures a smooth and secure transaction process.
Q7. Is it OK to print my logo on LED light product?
A7: Certainly! We welcome your customization. Please notify us formally before production begins and ensure the design is confirmed based on our provided sample.
Q8: How to deal with the faulty?
A8: First and foremost, our products undergo rigorous quality control, resulting in an impressively low defective rate of less than 0.1%. Should you encounter any issues within the warranty period, we offer repair or replacement services to ensure your complete satisfaction.
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