Q1: Are you a manufacturer or a trade company?
A1: We proudly stand as a dedicated manufacturer operating our own state-of-the-art factory. This guarantees superior quality control and timely delivery of our premium products.
Q2. Can I have a sample order for LED light?
A2: Absolutely! We highly encourage sample orders to test and verify the exceptional quality of our products. You can even mix different samples to best suit your specific needs.
Q3. What about the lead time?
A3: For samples, the lead time is incredibly swift, within 3 days. For larger orders, our efficient processing ensures a lead time ranging from 1 to 2 weeks.
Q4. Do you have any MOQ limit for LED light order?
A4: We offer maximum flexibility with a very low Minimum Order Quantity (MOQ). You can start with as little as 1 piece for sample checking.
Q5. How do you ship the goods and how long does it take to arrive?
A5: We typically ship via top carriers like DHL, UPS, FedEx, with delivery times of around 3-5 days. We also offer airline and sea shipping options to meet your preferences.
Q6. What about Payment?
A6: We accept a range of payment methods including Bank Transfer (TT), PayPal, Western Union, and Trade Assurance, ensuring convenience for our customers.
30% of the total amount is required before production commences, with the remaining 70% due before shipping, providing secure and smooth transactions.
Q7. Is it OK to print my logo on LED light product?
A7: Absolutely, it is perfectly fine. Please inform us before production and confirm the design based on our sample to ensure it meets your exact expectations.
Q8: How to deal with the faulty?
A8: Firstly, our products are manufactured under stringent quality control standards, resulting in a defective rate of less than 0.1%. Secondly, during the warranty period, we will promptly repair or replace any defective products to ensure your complete satisfaction.
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