Q1: Are you a manufacturer or a trade company?
A1: We are a dedicated manufacturer with our own state-of-the-art factory, ensuring both the superior quality and timely delivery of our premium products.
Q2. Can I have a sample order for LED light?
A2: Absolutely! We highly encourage sample orders to test and verify our exceptional quality. You can even mix different samples to suit your specific needs.
Q3. What about the lead time?
A3: For samples, the lead time is within 3 days. For larger orders, it ranges from 1 to 2 weeks, ensuring quick and efficient processing.
Q4. Do you have any MOQ limit for LED light order?
A4: We have a very low Minimum Order Quantity (MOQ). You can start with as little as one piece for sample checking, offering maximum flexibility and convenience.
Q5. How do you ship the goods and how long does it take to arrive?
A5: We typically ship via DHL, UPS, FedEx, or ***, with delivery times usually around 3-5 days. Alternatively, we offer airline and sea shipping options to meet your preferences.
Q6. What about Payment?
A6: We accept various payment methods including Bank Transfer (TT), PayPal, Western Union, and Trade Assurance for your convenience.
30% of the amount is required before production, with the remaining 70% due before shipping, ensuring secure and smooth transactions.
Q7. Is it OK to print my logo on LED light product?
A7: Yes, it is perfectly fine. Please inform us before production and confirm the design based on our sample to ensure it meets your exact expectations.
Q8: How to deal with the faulty?
A8: Firstly, our products are manufactured under strict quality control standards, leading to a defective rate of less than 0.1%. Secondly, during the warranty period, we will repair or replace any defective products to ensure your complete satisfaction.
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