Q1: Are you a manufacturer or a trade company?
A1: We are a dedicated manufacturer with our own state-of-the-art factory, guaranteeing not only superior quality but also timely delivery of our premium products.
Q2: Can I have a sample order for LED light?
A2: Absolutely! We highly encourage sample orders to test and verify the exceptional quality of our products. You can even mix different samples to best suit your specific needs.
Q3: What about the lead time?
A3: For samples, the lead time is within 3 days. For larger orders, it ranges from 1 to 2 weeks, ensuring quick and efficient processing.
Q4: Do you have any MOQ limit for LED light orders?
A4: We have a very low Minimum Order Quantity (MOQ). You can start with as few as 1 piece for sample checking, offering maximum flexibility and convenience.
Q5: How do you ship the goods and how long does it take to arrive?
A5: We typically ship via DHL, UPS, FedEx, or ***. Delivery times are usually around 3-5 days. Alternatively, we also offer airline and sea shipping options to meet your preferences.
Q6: What about payment?
A6: We accept various payment methods including Bank Transfer (TT), PayPal, Western Union, and Trade Assurance for your convenience.
30% of the amount is required before production, with the remaining 70% due before shipping. This ensures secure and smooth transactions.
Q7: Is it OK to print my logo on the LED light product?
A7: Yes, it is perfectly fine. Please inform us before production and confirm the design based on our sample to ensure it meets your exact expectations.
Q8: How do you deal with faulty products?
A8: Firstly, our products are manufactured under strict quality control standards, resulting in a defective rate of less than 0.1%. Secondly, during the warranty period, we will repair or replace any defective products to ensure your complete satisfaction.
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