FAQ:
Q1: Are you a manufacturer or a trade company?
A1: We are a premier manufacturer equipped with a state-of-the-art factory, allowing us to maintain impeccable standards in both delivery timelines and product quality.
Q2. Can I have a sample order for LED light?
A2: Absolutely! We highly encourage you to place a sample order to assess our top-notch product quality. Feel free to mix samples as well.
Q3. What about the lead time?
A3: For sample orders, the lead time is a swift 3 days. Larger orders are processed efficiently within a period of 1-2 weeks.
Q4. Do you have any MOQ limit for LED light order?
A4: We offer an exceptionally low MOQ, starting at just 1 piece for sample evaluation, making it easy for you to begin.
Q5. How do you ship the goods and how long does it take to arrive?
A5: We typically utilize DHL, UPS, FedEx, or *** for shipping, ensuring delivery within a rapid 3-5 days. For larger shipments, both airline and sea transport options are available.
Q6. What about Payment?
A6: We accept multiple payment methods including Bank Transfer (TT), PayPal, Western Union, and Trade Assurance.
A deposit of 30% of the total amount is required before commencing production, with the remaining 70% due prior to shipping.
Q7. Is it OK to print my logo on the LED light product?
A7: Yes, we offer logo customization on our products. Kindly provide the design details before production for final confirmation based on our sample.
Q8: How to deal with faulty products?
A8: Firstly, our rigorous quality control system ensures a defect rate of less than 0.1%. Secondly, during the warranty period, any faulty products will be promptly repaired or replaced.
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