RAQ:
Q1: Are you a manufacturer or a trade company?
A1: We are a proud manufacturer with our own state-of-the-art factory. This ensures not only unparalleled delivery times but also exceptional product quality.
Q2. Can I have a sample order for LED light?
A2: Absolutely! We enthusiastically welcome sample orders for you to test and verify the quality of our products. Feel free to mix different samples as well.
Q3. What about the lead time?
A3: Sample orders are prepared within just 3 days, while larger orders are efficiently completed within 1-2 weeks.
Q4. Do you have any MOQ limit for LED light order?
A4: We offer an incredibly low MOQ - only 1 piece is needed for sample checking.
Q5. How do you ship the goods and how long does it take to arrive?
A5: We typically utilize DHL, UPS, FedEx, or TNT for shipping, ensuring delivery within 3-5 days. We also provide airline and sea shipping options for your convenience.
Q6. What about Payment?
A6: We accept a variety of payment methods including Bank Transfer (TT), PayPal, Western Union, and Trade Assurance.
30% of the total amount is required before production begins, while the remaining 70% should be paid before shipping.
Q7. Is it OK to print my logo on LED light product?
A7: Definitely. Please formally inform us before production and confirm the design based on our sample.
Q8: How to deal with the faulty?
A8: Firstly, our products are meticulously crafted under a stringent quality control system, keeping the defect rate below 0.1%. Secondly, we offer repair or replacement for any defective products within the warranty period.
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