Frequently Asked Questions (FAQ):
Q1: Are you a manufacturer or a trade company?
A1: We are a dedicated manufacturer equipped with a cutting-edge factory. This advanced setup allows us to ensure impeccable delivery times and consistently superior quality across all our products.
Q2. Can I have a sample order for LED light?
A2: Absolutely! We highly encourage you to place sample orders to test and verify our elite product quality. Mixed samples are welcome for a thorough evaluation.
Q3. What about the lead time?
A3: For samples, expect a swift lead time within 3 days. For larger orders, we typically fulfill them within 1-2 weeks, ensuring timely and efficient delivery.
Q4. Do you have any MOQ limit for LED light orders?
A4: We maintain a low MOQ policy, allowing you to order even a single unit for quality inspection.
Q5. How do you ship the goods and how long does it take to arrive?
A5: We predominantly ship via DHL, UPS, FedEx, or ***, with an estimated arrival time of 3-5 days. Alternatively, airline and sea shipping options are available to meet your specific needs.
Q6. What about Payment?
A6: We accept multiple payment methods including Bank Transfer (TT), Paypal, Western Union, and Trade Assurance for your utmost convenience.
30% of the total amount is required as a deposit before production, with the remaining 70% to be paid before shipping.
Q7. Is it OK to print my logo on the LED light product?
A7: Certainly! Please inform us formally before production starts and confirm the design based on our sample for flawless customization.
Q8: How to deal with the faulty?
A8: Firstly, our products undergo stringent quality control, ensuring a defective rate of less than 0.1%. Should any defects arise during the warranty period, we will promptly repair or replace the faulty products to ensure your complete satisfaction.
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