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RAQ:
Q1: Are you a manufacturer or a trade company?
A1: We are a dedicated manufacturer, proudly operating our own factory. This ensures consistent delivery times paired with exceptional product quality.
Q2. Can I have a sample order for LED light?
A2: Absolutely! We wholeheartedly support sample orders to help you assess the outstanding quality of our products. Mixed samples are also welcome.
Q3. What about the lead time?
A3: For samples, expect delivery within just 3 days. Bulk orders are efficiently processed within 1-2 weeks for your convenience.
Q4. Do you have any MOQ limit for LED light orders?
A4: We impose no strict MOQ restrictions. You can place orders starting from a single piece to evaluate our quality.
Q5. How do you ship the goods and how long does it take to arrive?
A5: We generally use DHL, UPS, FedEx, or TNT for quick deliveries, typically taking 3-5 days. Both airline and sea shipping options are also available for your convenience.
Q6. What about payment?
A6: We accept a variety of payment methods, including Bank Transfer (TT), PayPal, Western Union, and Trade Assurance.
A 30% payment is required upfront before production begins, with the remaining 70% due before shipment.
Q7. Is it OK to print my logo on the LED light product?
A7: Yes, custom logo printing is available. Please formally inform us before production begins, and confirm the design based on our sample.
Q8: How do you deal with faulty products?
A8: Firstly, our stringent quality control system ensures a defect rate of less than 0.1%. During the warranty period, we offer prompt repair or replacement for any defective products.
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