Frequently Asked Questions (FAQ):
Q1: Are you a manufacturer or a trade company?
A1: We are a dedicated manufacturer, boasting our very own state-of-the-art factory. This exclusive setup allows us to ensure impeccable delivery schedules and uphold the highest quality standards across all our products.
Q2: Can I place a sample order for the LED light?
A2: Absolutely! We highly encourage sample orders, giving you the perfect opportunity to test and verify our exceptional product quality firsthand. Mixed samples are also welcome.
Q3: What is the lead time for orders?
A3: For samples, our lead time is approximately 3 days. For larger orders, you can expect a swift delivery window of 1-2 weeks.
Q4: Is there a minimum order quantity (MOQ) for LED light orders?
A4: We offer an exceptionally low MOQ, making even a single unit available for sample checking.
Q5: How do you handle shipping and what are the delivery times?
A5: We typically ship via DHL, UPS, FedEx, or ***, with a standard arrival time of 3-5 days. We also offer convenient airline and sea shipping options.
Q6: What payment methods do you accept?
A6: We accept various payment methods including Bank Transfer (TT), PayPal, Western Union, and Trade Assurance.
A 30% pre-production deposit of the total amount is required. The remaining 70% should be settled before shipping.
Q7: Can I have my logo printed on the LED light product?
A7: Yes, definitely. Please inform us formally before production and confirm the design based on our sample.
Q8: How do you handle product faults?
A8: Firstly, our products undergo stringent quality control processes, ensuring the defect rate remains below 0.1%. Secondly, if any defects arise during the warranty period, we will promptly repair or replace the faulty products.
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