RAQ:
Q1: Are you a manufacturer or a trade company?
A1: We are a proud manufacturer with our own dedicated factory. This enables us to ensure timely delivery and uphold the highest standards of quality in our products.
Q2. Can I have a sample order for led light?
A2: Absolutely! We welcome sample orders to test and evaluate our product quality. You can even mix various samples to suit your needs.
Q3. What about the lead time?
A3: For samples, expect delivery within 3 days. For larger orders, our lead time ranges from 1 to 2 weeks.
Q4. Do you have any MOQ limit for led light order?
A4: We offer a very low MOQ; you can even order just one piece for sample checking.
Q5. How do you ship the goods and how long does it take to arrive?
A5: Our standard shipping options include DHL, UPS, FedEx, and TNT, typically taking 3-5 days to arrive. We also offer airline and sea shipping options.
Q6. What about Payment?
A6: We accept various payment methods: Bank Transfer (TT), Paypal, Western Union, and Trade Assurance.
30% of the total amount is required as a deposit before production, with the remaining 70% to be paid before shipping.
Q7. Is it OK to print my logo on led light product?
A7: Certainly! Please inform us ahead of production, and confirm your design based on our sample.
Q8: How to deal with the faulty?
A8: First, our strict quality control ensures a defective rate of less than 0.1%. If any issues arise during the warranty period, we will repair or replace the defective products.
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