FAQ:
Q1: Are you a manufacturer or a trade company?
A1: We are a dedicated manufacturer with our own state-of-the-art factory. This allows us to ensure the highest quality and timely delivery of our premium products.
Q2. Can I have a sample order for LED light?
A2: Absolutely! We warmly welcome sample orders to test and verify our top-notch quality. You can even mix different samples if needed.
Q3. What about the lead time?
A3: For sample orders, our lead time is an impressive 3 days. For larger orders, we ensure a swift delivery time of 1-2 weeks.
Q4. Do you have any MOQ limit for LED light orders?
A4: We maintain a low MOQ, with just 1 piece available for sample checking to meet your needs.
Q5. How do you ship the goods and how long does it take to arrive?
A5: We typically use DHL, UPS, FedEx, or TNT for shipping, which usually takes 3-5 days. Additionally, airline and sea shipping options are available for your convenience.
Q6. What about payment?
A6: We offer flexible payment options, including Bank Transfer (TT), PayPal, Western Union, and Trade Assurance.
An initial deposit of 30% of the total amount is required before production starts. The remaining 70% should be paid before shipping.
Q7. Is it OK to print my logo on LED light products?
A7: Yes, definitely! Just inform us officially before production begins, and confirm the design based on our provided sample.
Q8: How do you handle faulty products?
A8: Firstly, our products undergo stringent quality control, resulting in a defective rate of less than 0.1%. Secondly, within the warranty period, we offer repair or replacement for any defective products, ensuring your satisfaction.
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