Frequently Asked Questions (FAQ):
Q1: Are you a manufacturer or a trade company?
A1: We are proud to be a manufacturer with our own state-of-the-art factory. This allows us to ensure superior quality and on-time delivery for all our products.
Q2. Can I have a sample order for LED light?
A2: Absolutely! We welcome sample orders to help you test and verify our product quality. Whether you want single or mixed samples, we're happy to accommodate.
Q3. What about the lead time?
A3: Our sample orders have a lead time of within 3 days. For larger orders, you can expect delivery within 1-2 weeks, ensuring you get your products promptly.
Q4. Do you have any MOQ limit for LED light orders?
A4: We operate with a very low MOQ policy, allowing you to order as little as 1 piece for sample checking, making it easy to start small and scale up.
Q5. How do you ship the goods and how long does it take to arrive?
A5: We typically ship using reliable carriers such as DHL, UPS, FedEx, or TNT, with delivery times ranging from 3-5 days. We also offer airline and sea shipping options for your convenience.
Q6. What about Payment?
A6: We accept various payment methods including Bank Transfer (TT), PayPal, Western Union, and Trade Assurance.
Payment Terms: A 30% deposit is required before production, with the remaining 70% due before shipping.
Q7. Is it OK to print my logo on the LED light product?
A7: Yes, you can print your logo on our LED lights. Please provide the details before production, and we'll confirm the design based on our sample for your approval.
Q8: How do you handle faulty products?
A8: Our products undergo strict quality control to minimize defects, maintaining a defective rate of less than 0.1%. During the warranty period, we will repair or replace any defective items, ensuring your satisfaction.
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