RAQ:
Q1: Are you a manufacturer or a trade company?
A1: We are an established manufacturer with our own state-of-the-art factory, ensuring impeccable delivery schedules and superior product quality.
Q2. Can I have a sample order for LED light?
A2: Absolutely! We warmly welcome sample orders to evaluate and inspect our quality firsthand. You can even mix samples to suit your needs.
Q3. What about the lead time?
A3: For samples, we promise dispatch within 3 days. Larger orders are efficiently handled within 1-2 weeks.
Q4. Do you have any MOQ limit for LED light orders?
A4: We maintain a low MOQ policy, allowing you to start with just 1 piece for sample verification.
Q5. How do you ship the goods and how long does it take to arrive?
A5: Our preferred shipping partners include DHL, UPS, FedEx, and ***, ensuring delivery within 3-5 days. We also offer flexible airline and sea shipping options.
Q6. What about payment?
A6: We accept various payment methods including Bank Transfer (TT), PayPal, Western Union, and Trade Assurance.
30% of the amount is payable upfront before production, with the remaining 70% due before shipping.
Q7. Is it OK to print my logo on the LED light product?
A7: Certainly! Just ensure you inform us beforehand and confirm the design based on our sample before we commence production.
Q8: How to deal with the faulty?
A8: Firstly, our products undergo rigorous quality control, resulting in a defective rate of less than 0.1%. Should any issue arise during the warranty period, we commit to repair or replace the defective products promptly.
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