Frequently Asked Questions (FAQ):
Q1: Are you a manufacturer or a trade company?
A1: We are a dedicated manufacturer with our own state-of-the-art factory, ensuring top-notch quality and reliable delivery for all our products.
Q2. Can I have a sample order for LED lights?
A2: Absolutely! We encourage sample orders to help you test and evaluate our product quality. We also accept mixed samples for your convenience.
Q3. What is the lead time?
A3: Sample orders are processed within a swift 3 days, while larger orders are efficiently fulfilled within 1-2 weeks.
Q4. Is there any MOQ (Minimum Order Quantity) limit for LED light orders?
A4: We have a very low MOQ, allowing you to order as little as one piece for sample checking.
Q5. How do you ship the goods and how long does it take to arrive?
A5: We typically ship via DHL, UPS, FedEx, or TNT, ensuring swift delivery in just 3-5 days. For your convenience, we also offer airline and sea shipping options.
Q6. What are the payment terms?
A6: We accept Bank Transfer (TT), PayPal, Western Union, and Trade Assurance to best suit your payment preferences.
For order processing, 30% of the total amount should be paid upfront before production begins. The remaining 70% should be settled before shipping.
Q7. Is it possible to print my logo on the LED light product?
A7: Yes, we offer customization services. Please inform us formally before production and confirm the design based on our sample.
Q8: How do you handle faulty products?
A8: First, our products undergo rigorous quality control, ensuring a defect rate of less than 0.1%. If any defects are found during the warranty period, we will either repair or replace the faulty products to ensure your satisfaction.
){kind=link}
){kind=link}