Frequently Asked Questions (FAQ):
Q1: Are you a manufacturer or a trade company?
A1: We are a dedicated manufacturer equipped with a state-of-the-art factory. This allows us to ensure impeccable quality, superior craftsmanship, and timely delivery of all our products.
Q2: Can I have a sample order for LED light?
A2: Absolutely! We wholeheartedly welcome sample orders so you can test and evaluate our exceptional quality firsthand. Mixed samples are perfectly acceptable to suit your specific needs.
Q3: What about the lead time?
A3: Sample orders are ready within just 3 days, while bulk orders are meticulously prepared and delivered within 1-2 weeks, ensuring your demands are met efficiently.
Q4: Do you have any MOQ limit for LED light orders?
A4: We offer a remarkably low MOQ, requiring just 1 piece for sample checking to ensure you are completely satisfied before proceeding.
Q5: How do you ship the goods and how long does it take to arrive?
A5: Our goods are typically shipped via trusted carriers such as DHL, UPS, FedEx, or ***, and arrive within 3-5 days. Additionally, we offer flexible airline and sea shipping options to suit your preferences.
Q6: What about Payment?
A6: We accept a variety of payment methods for your convenience, including Bank Transfer (TT), PayPal, Western Union, and Trade Assurance.
A 30% deposit of the total amount is required upfront before production, with the remaining 70% balance due before shipping.
Q7: Is it OK to print my logo on the LED light product?
A7: Yes, we can print your logo. Kindly inform us formally before production and confirm the design based on our provided sample for a seamless and professional branding experience.
Q8: How to deal with the faulty?
A8: Our products adhere to a stringent quality control system, ensuring an exceptional defect rate of less than 0.1%. During the warranty period, we will promptly repair or replace any defective products to guarantee your continued satisfaction.
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