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Frequently Asked Questions (FAQ):
Q1: Are you a manufacturer or a trade company?
A1: We are proud to be a dedicated manufacturer with our own state-of-the-art factory. This allows us to guarantee that both the delivery and quality of our products meet the highest standards.
Q2. Can I have a sample order for LED light?
A2: Absolutely! We welcome sample orders to help you test and verify the exceptional quality of our products. Mixed samples are also acceptable, ensuring you get exactly what you need.
Q3. What about the lead time?
A3: Our lead times are designed to meet your needs swiftly. Sample orders are ready within 3 days, while bulk orders take just 1-2 weeks to fulfill.
Q4. Do you have any MOQ limit for LED light orders?
A4: We maintain a very low Minimum Order Quantity (MOQ), requiring just 1pc for sample checking. This ensures you can start your project without any hassle.
Q5. How do you ship the goods and how long does it take to arrive?
A5: We primarily use DHL, UPS, FedEx, or TNT for shipping, with delivery typically taking 3-5 days. Additionally, we offer airline and sea shipping options to cater to your specific needs.
Q6. What are the payment options?
A6: We offer flexible payment options including Bank Transfer (TT), PayPal, Western Union, and Trade Assurance to facilitate a smooth transaction process.
To commence production, we require a 30% down payment, with the remaining 70% payable before shipping.
Q7. Is it OK to print my logo on the LED light product?
A7: Certainly! Custom logo printing is available. Please inform us formally before we start production so we can confirm the design based on our sample.
Q8: How do you handle defects?
A8: First and foremost, our products undergo rigorous quality control to ensure a defective rate of less than 0.1%. Should any defects occur during the warranty period, we will repair or replace the products to ensure your complete satisfaction.
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