RAQ:
Q1: Are you a manufacturer or a trade company?
A1: We are a proud manufacturer operating out of our own state-of-the-art facility. This infrastructure empowers us to ensure not only timely deliveries but also impeccable quality in every product we create.
Q2. Can I have a sample order for LED light?
A2: Absolutely! Sample orders are warmly welcome, allowing you to verify and experience our unparalleled quality firsthand. We also offer a mix of sample choices to suit your needs.
Q3. What about the lead time?
A3: For sample orders, we promise dispatch within just 3 days. Larger, more comprehensive orders are typically fulfilled within a swift 1-2 week timeframe.
Q4. Do you have any MOQ limit for LED light orders?
A4: We maintain a very low MOQ, accommodating even single-unit sample checks to meet your requirements.
Q5. How do you ship the goods and how long does it take to arrive?
A5: Our primary shipping partners are DHL, UPS, FedEx, and TNT, all of which deliver within 3-5 days. Additionally, we offer flexible shipping options via airlines and sea freights.
Q6. What about payment?
A6: We accept a variety of payment methods including Bank Transfer (TT), PayPal, Western Union, and Trade Assurance to ensure convenience for our clients.
30% of the total amount is required upfront before production kicks off, with the remaining 70% due right before shipping.
Q7. Is it OK to print my logo on the LED light product?
A7: Yes, we can definitely accommodate your branding needs. Please inform us formally before production begins, and confirm your design based on our sample.
Q8: How do you handle faulty products?
A8: Our rigorous quality control processes ensure a defect rate of less than 0.1%. If any defects occur during the warranty period, we commit to repairing or replacing the affected products.
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