RAQ:
Q1: Are you a manufacturer or a trade company?
A1: We are a dedicated manufacturer with our own factory, ensuring both impeccable delivery schedules and unparalleled product quality.
Q2. Can I have a sample order for LED light?
A2: Absolutely! We welcome sample orders to test and verify the top-notch quality of our products. Mixed samples are also accepted.
Q3. What about the lead time?
A3: Samples are ready within 3 days; larger orders are fulfilled within 1-2 weeks.
Q4. Do you have any MOQ limit for LED light orders?
A4: We offer a low MOQ, with just 1 piece required for sample checking.
Q5. How do you ship the goods and how long does it take to arrive?
A5: We typically ship via DHL, UPS, FedEx, or TNT, with deliveries taking 3-5 days. We also offer airline and sea shipping options.
Q6. What about payment?
A6: We accept Bank Transfer (TT), PayPal, Western Union, and Trade Assurance.
30% of the amount is required upfront before production, with the remaining 70% due before shipping.
Q7. Is it OK to print my logo on the LED light product?
A7: Yes, it's possible. Please inform us formally before production and confirm the design based on our sample.
Q8: How do you deal with faulty products?
A8: Firstly, our products undergo strict quality control, resulting in a defective rate of less than 0.1%. Secondly, during the warranty period, we will repair or replace defective products.
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