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RAQ:
Q1: Are you a manufacturer or a trade company?
A1: We are a manufacturer, we have our own factory, and we guarantee the delivery and quality of our products.
Q2. Can I have a sample order for led light?
A2: Absolutely! We welcome sample orders to test and verify our product quality. Mixed samples are also accepted.
Q3. What about the lead time?
A3: For samples, the lead time is within 3 days. Larger orders can be fulfilled within 1-2 weeks.
Q4. Do you have any MOQ limit for led light order?
A4: We offer a low MOQ. Even just 1pc for sample checking is available.
Q5. How do you ship the goods and how long does it take to arrive?
A5: Typically, we ship via DHL, UPS, FedEx, or TNT, which takes about 3-5 days to arrive. Airline and sea shipping options are also available.
Q6. What about Payment?
A6: We accept Bank Transfer (TT), PayPal, Western Union, and Trade assurance.
30% of the total amount should be paid before production, with the remaining 70% due before shipping.
Q7. Is it OK to print my logo on led light product?
A7: Certainly! Just inform us formally before production and confirm the design based on our sample.
Q8: How to deal with the faulty?
A8: Firstly, our products are produced under a strict quality control system, ensuring a defective rate of less than 0.1%. Secondly, during the warranty period, we will repair or replace any defective products.
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